Troubleshooting and FAQ

The chat doesn't appear on my website

• Check the code is on the page (view the page source and search for widget.js) and that Public access is on.
• If Allowed websites is set, it must include the site you pasted the code on.
• Clear your site's cache (caching plugins, CDN) and reload.
• Some sites block scripts from other domains with a Content Security Policy; allow https://buildagent.atensorlab.com in it, or use the Inline embed or share link.

Adding my website failed or found few pages

• Pages behind a login can't be read. Sites protected by bot blocking (for example a Cloudflare challenge) may refuse the reader; allow it, or upload the content as files or text instead.
• robots.txt rules that block crawlers are respected.
• Turn on Follow links on the same site and raise the page count (up to 200).
• Press Retry on a failed source.

The agent gives a wrong or incomplete answer

• Add the missing information as knowledge (a Text source is quickest), or press Re-index if your website changed. Website sources set to update daily or weekly pick up changes automatically.
• Make the instructions more specific (Settings tab).
• Check Insights → Knowledge gaps for other questions it couldn't answer.

I'm not receiving lead emails

Check spam, the Send to address in Widget → Follow-up & people, and that Email me new leads is on.

Frequent questions

Do I need to code? No. Paste one line into your site's custom-code setting, or share a link.

Can I use it on more than one website? Yes. Paste the same code on each, and list them in Allowed websites.

Can it book appointments or take payments? Not directly. Add a quick-action button that links to your booking or checkout page.

Is there a mobile app, WhatsApp or Facebook Messenger integration? No. It works on websites and through the share link, which opens on any phone.

Is there an API? Not for public use today; email support@atensorlab.com if you need one.

How do I delete my data? Delete conversations in Insights, sources in Knowledge, or the whole agent in Settings. To close your account, email support@atensorlab.com.

Lost your two-factor device? Email support@atensorlab.com from your account's email address.